Mega Star Inc - Frequently Asked Questions
Your Complete Guide to Wholesale Ordering and Services
General Business Questions
Q: What type of business is Mega Star Inc? A: Mega Star Inc is a wholesale distributor of consumer goods and personal care products, established in 1999. We serve businesses including supermarkets, dollar stores, gas stations, pharmacies, and convenience stores with over 4,000 products from top brands.
Q: What are your business hours? A: Tuesday-Thursday: 8:30 AM-3:30 PM, Friday-Saturday: 8:00 AM-3:00 PM. We’re closed Sunday and Monday. Fax orders are accepted 24/7.
Q: Where are you located? A: Our warehouse and office are located at 2652 NW 21st Terrace, Miami, FL 33142. Phone: (305) 633-5325.
Product and Inventory Questions
Q: How many products do you carry? A: We maintain an inventory of over 4,000 products from recognized brands including Duracell, Colgate, Panasonic, Dove, Gillette, AXE, Suave, TYLENOL, NIVEA, Clorox, Purina, Fabuloso, and many more.
Q: How are products organized? A: All products are categorized by code, name, and description, making it easy to find and select what you need for your business.
Q: Do you have a product catalog? A: Yes, contact our sales representatives at (305) 633-5325 for product catalogs and current pricing information.
Q: Can I get product samples? A: Contact our sales team to discuss sample availability for specific products and brands.
Ordering Questions
Q: What is the minimum order amount? A: The minimum order amount is $300.00 for all orders.
Q: How can I place an order? A: Orders can be placed by phone (305) 633-5325, fax (24 hours), email, or in-person at our Miami location.
Q: Do you have sales representatives? A: Yes, our experienced sales representatives are available to assist with product selection, pricing, and order placement during business hours.
Q: Can I place orders outside business hours? A: Fax orders are accepted 24 hours a day, 7 days a week. Phone and email orders are processed during business hours.
Payment Questions
Q: What payment methods do you accept? A: We accept Zelle transfers, wire transfers, bank deposits, and COD (prepaid). We do NOT accept credit cards, debit cards, or online payments.
Q: Are all sales final? A: Yes, ALL SALES ARE FINAL. We do not accept returns, exchanges, or provide refunds under any circumstances.
Q: What are your payment terms? A: All orders require prepaid payment. Payment must be received and verified before order processing and shipment.
Q: Do you offer credit terms? A: We operate on a prepaid basis only. Credit terms are not available.
Shipping and Delivery Questions
Q: What areas do you deliver to? A: We provide free local delivery throughout Florida, national shipping via FedEx/UPS, and international export to the Caribbean and Latin America.
Q: Is delivery free? A: Yes, delivery is free throughout Florida State only. Shipping charges apply for orders outside Florida.
Q: How fast do you ship? A: Local Florida delivery: 1-3 business days. National shipping: 1-5 business days depending on service level. International: 5-15 business days.
Q: Do you provide tracking information? A: Yes, tracking information is provided for all FedEx and UPS shipments.
Customer Service Questions
Q: Do you provide bilingual service? A: Yes, we offer customer service in both English and Spanish.
Q: How can I contact customer service? A: Call (305) 633-5325 during business hours, send a fax 24/7, or visit our Miami location.
Q: What if I have a problem with my order? A: Contact our customer service team immediately at (305) 633-5325. We’re committed to resolving issues quickly and professionally.
Account and Registration Questions
Q: Do I need to register to place orders? A: New customers should contact our sales team to establish a business account and verify business credentials.
Q: What information do I need to provide? A: Business license, tax ID, contact information, and business address are typically required for new accounts.
Q: How do I become an approved customer? A: Contact our sales team at (305) 633-5325 to begin the account setup process and business verification.
International Customers
Q: Do you ship internationally? A: Yes, we export to the Caribbean and Latin America. Contact us for specific country availability and shipping requirements.
Q: What are the international payment requirements? A: International wire transfers are accepted. Additional documentation may be required for customs clearance.
Q: How long does international shipping take? A: International deliveries typically take 5-15 business days, subject to customs clearance procedures.
Still Have Questions?
Contact Mega Star Inc Today:
- Phone: (305) 633-5325
- Address: 2652 NW 21st Terrace, Miami, FL 33142
- Fax: Available 24 hours
- Languages: English and Spanish
Experience over 25 years of wholesale distribution excellence with Mega Star Inc!